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Refund Policy

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

1.1 Service Cancellation by JJs Prestige Valeting

  • If we need to cancel your appointment due to unforeseen circumstances such as extreme weather, equipment failure, or staff unavailability, you will be offered a full refund or the option to reschedule the service.

1.2 Customer Dissatisfaction

  • If you are not satisfied with the service provided, you must notify us within 24 hours of service completion. We will assess the situation and may:

    • Offer a re-clean at no additional cost

    • Provide a partial or full refund, depending on the circumstances

1.3 Overpayment

  • If an overpayment occurs due to an error in processing, we will refund the overpaid amount promptly.

2. Non-Refundable Conditions

Refunds will not be issued under the following circumstances:

  • Failure to provide access to the vehicle or the agreed location at the scheduled time (no-show by the customer).

  • Cancellations made with less than 24 hours’ notice.

  • Dissatisfaction due to pre-existing damage or defects in the vehicle that were not disclosed prior to service.

  • Services rendered for vehicles in conditions that require additional charges due to excessive dirt, stains, or other factors, unless agreed upon in advance.

3. Refund Process

3.1 How to Request a Refund

  • To request a refund, contact us at sales@jjprestigevalet.co.uk. Please provide the following information:

    • Your name and contact details

    • Date and time of service

    • Reason for the refund request

    • Any supporting evidence, such as photos of the issue

3.2 Refund Assessment

  • Once a refund request is received, we will review the details and respond within 3-5 business days.

  • If eligible, refunds will be processed using the original payment method within 7-10 days..

4. Amendments to This Policy

JJ's Prestige Valeting reserves the right to amend this Refund Policy at any time. Any changes will be posted on our website and communicated to customers when applicable.

5. Contact Information

For questions or concerns regarding this Refund Policy, please contact us:

Thank you for choosing JJs Prestige Valeting. We value your business and strive to ensure your satisfaction with our services.

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